Privacy Policy

Last updated: May 2025 · Origin Grove Venture Sdn Bhd

This privacy policy explains how Durian Khakha, operated by Origin Grove Venture Sdn Bhd ("we", "us", "our"), collects, uses, and protects personal data you provide when visiting our website or contacting us via WhatsApp, social media, or in person at our stall. This policy is governed by Malaysia's Personal Data Protection Act 2010 (PDPA).

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1. Who We Are

Origin Grove Venture Sdn Bhd
Trading as: Durian Khakha (榴莲咔咔)
Location: Melaka Mall, Jalan Pandan, 75400 Melaka, Malaysia
Farm: Bukit Serampang, Tangkak, Johor, Malaysia
WhatsApp: +60 11-3799 9854

2. What Data We Collect

We collect personal data only when you voluntarily provide it. This includes:

• Contact information — your name and phone number when you WhatsApp us to place an order or ask a question.
• Message content — the content of messages you send us via WhatsApp, Facebook Messenger, Instagram DM, or 小红书.
• Social media interactions — comments, likes, or direct messages on our social media pages.
• Website analytics — if we use analytics tools, aggregated and anonymised data about page visits, device type, and geographic region. We do not use cookies for tracking or advertising purposes.

We do not collect payment card numbers, identity card numbers, or any sensitive personal data.

3. How We Use Your Data

We use your personal data only for the following purposes:

• To respond to your enquiries and process your durian orders.
• To inform you of stock availability or seasonal updates if you have asked us to do so.
• To improve our products and customer service based on feedback you voluntarily provide.

We do not use your data for automated decision-making, profiling, or targeted advertising.

4. Who We Share Your Data With

We do not sell, rent, or trade your personal data to third parties. We do not share your data with marketing companies or data brokers.

Your WhatsApp messages are processed by WhatsApp Inc. (Meta Platforms). Your use of WhatsApp to contact us is subject to WhatsApp's own Privacy Policy. Our social media interactions are subject to the respective platform's privacy policies (Meta, TikTok, 小红书).

5. How Long We Retain Your Data

WhatsApp conversation history is retained within the WhatsApp platform. We do not maintain a separate customer database. If you ask us to delete your contact information from our WhatsApp, we will do so promptly.

6. Your Rights Under Malaysia's PDPA

Under the Personal Data Protection Act 2010, you have the right to:

• Access personal data we hold about you.
• Correct inaccurate personal data.
• Withdraw consent for us to process your personal data.
• Request that we cease processing your data for direct marketing purposes.

To exercise any of these rights, contact us via WhatsApp at +60 11-3799 9854. We will respond within 14 business days.

7. Website Cookies

This website does not use cookies for tracking, analytics, or advertising. Google Fonts is loaded from Google's servers, which may set its own technical cookies. The embedded Google Maps iframe may also set cookies from Google when you interact with it. These are third-party services we have no control over — please refer to Google's Privacy Policy for details.

8. External Links

Our website contains links to social media platforms (Facebook, TikTok, 小红书, WhatsApp). We are not responsible for the privacy practices of these external sites. We recommend reading their respective privacy policies before using their services.

9. Children's Privacy

Our website and services are not directed at children under 13. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us